Return & Refund Policy
Thank you for shopping with Awais Mobile!
We aim to provide you with quality products and great service. Please read our return and refund policy carefully.
1. Eligibility for Return
- Returns are accepted within 7 days of purchase.
- The item must be unused, in its original condition, and with original packaging and receipt.
- Opened or damaged products may not be eligible for return unless they are defective.
2. Non-Returnable Items
- SIM cards, recharge cards, and any digital products
- Items damaged due to misuse, water damage, or physical damage
- Accessories without packaging
3. Refund Process
- If your return is approved, we will process a refund to your original payment method or offer a store credit.
- Refunds may take 3-7 working days depending on your bank/payment provider.
4. Exchange Policy
- We offer exchanges only for items that are defective or damaged and reported within 24 hours of delivery/purchase.
- Exchange is subject to availability of stock.
5. How to Request a Return or Refund
Please contact us with your order number and reason for return:
Phone: 03004486680
Address: Awasi Mobile Shop Ameer pur Road Kharor Pacca Lodhran Punjab